Shipping Pricing

If you have ordered a diamond painting via drop shipping and have also ordered a stock item on the same order you will be charged freight for the stock item, which will be sent straight away. 

I use Post Haste to send my courier parcels, they collect from me daily around midday.

Signature at delivery via courier is an option available on website but not available for rural delivery. There is no extra charge.

Drop Shipping

Drop Shipping means the paintings will come direct from my supplier to you, so allow 3 weeks to receive them.

I place my drop ship orders with my supplier on a Tuesday and a Friday as they collate them and process them together.

Pick ups

I will allow pickups please be aware I work out of my home so on purchase when you select pick up you will be asked to email me for the address or text me on 0272-900-255

Where do the paintings come from?

I source my paintings from China. I have an awesome supplier who supplies me with beautiful poured glue paintings with really clear printing along with resin beads.

Can you order a Custom Painting?

Yes, I can get a custom painting done with your photo/picture. I order my customs on the 1st of each month and usually receive them 21-28 days after I purchase. This is freight dependent and can change at short notice. I do not guarantee how any custom painting will turn out as its totally dependent on the photo/picture that your provide. I will get a proof of your diamond painting before you purchase to let you make an informed decision.

Do I have Afterpay?

Yes it is available at checkout.

Cancelled Orders

If for some reason you need to cancel an order and you have paid by Afterpay you will be refunded through Afterpay but the amount paid to you will be less the Admin Fee that Afterpay charge me.

Bank Deposit

Orders received with Direct Bank Payments will have to be paid for within 3 working days. Failure of payment being received within 3 working days will result in the order being cancelled and product returned to stock.

Sizing of Paintings?

I will post paintings on the website with both canvas size and painting size to help you make the best-informed decision on the size of your painting. Note the amount of definition in the finished paintings is dependent of the size of the painting. Larger is always best if you want good definition.

Quality checked

I will check each painting before shipping it to you by looking at the canvas to make sure it is in good condition and will check all packets of beads are there according to manufacturers specification. I will ensure all colours are there but will not count each bead in each packet. If by chance you end up short, please contact me immediately.

Returns

If you get a painting and change your mind you will not be able to return it to me so give yourself time to have a good look before making your final decision on selecting a painting.

Faulty Goods

If your order is faulty in any way you need to contact me regarding it within 3 days of receiving it. I will replace the painting/item but I will require the return of the faulty painting/item. I will send a courier ticket for you to return the faulty item when I send a replacement. If the painting you want is not in stock I am prepared for you to choose a painting to replace it of the same value.